Senior Business Analyst with a delivery leader’s track record.
I turn complex, cross-border change into clear requirements and predictable delivery across banking, telecoms and SaaS. Based in the Dublin region, working in English and Portuguese.
Results
Three projects, each with the numbers behind it.
200 to 37
A client’s day-to-day workflow ran on 200 manual steps. I took it down to 37, a cut of more than 80%, and it fed straight through to their margins.
45%
lower maintenance costs after SaaS migrations
Cutting maintenance costs by 45% in a regulated bank
At Bank of America Merrill Lynch, with operational efficiency up 30% and a 100% CCAR pass rate four years running.
5
channels: RCS, MMS, SMS, Email and WhatsApp
Five channels, one programme, for a top-three Brazilian mobile operator
Sole client-facing project manager for cross-channel customer journeys at one of Brazil’s top three mobile operators.
Experience
Where I’ve worked, and what changed while I was there.
- May 2023 to presentCurrent role
Engage Hub
Senior Project Manager
- Sole client-facing project manager for one of Brazil’s top three mobile operators: RFPs, statements of work, requirements and delivery governance.
- Took a client’s daily workflow from 200 manual steps to 37.
- April 2022 to May 2023
Verizon Connect
Technical Project Manager
- Introduced OKRs to the way R&D, QA and Infrastructure tracked their Agile metrics, which made the roadmap easier to manage and predict.
- November 2016 to March 2022
Bank of America Merrill Lynch
Senior Business Analyst
- Led third-party SaaS migrations: maintenance costs down 45%, operational efficiency up 30%.
- Coordinated enterprise risk reviews and audit-readiness work behind a 100% CCAR pass rate for four years running.
- November 2015 to November 2016
KBC Bank Ireland
Business Analyst (contract)
- Refined requirements and mapped release dependencies for the T24 core banking implementation, improving sprint cadence by 20%.
- February 2015 to July 2015
AIB
Business Analyst (contract)
- Better acceptance criteria and requirements gathering lifted release velocity by 12%.
- August 2012 to January 2015
Blackdog Communications
Head of Development
- Migrated a telecom platform to the SaaS cloud, cutting support costs by 26%, and renegotiated vendor contracts to save over €125K a year.
Earlier career, 2003 to 2012: software engineering, IT pre-sales, business analysis, operations and project management across telecoms, media and IT outsourcing, in Brazil and Ireland.
Skills and tools
Business analysis
Requirements gathering, process mapping, BPM, UAT, A/B testing, data segmentation, user journey mapping.
Delivery and governance
Agile, Scrum, Kanban, Waterfall, hybrid delivery, OKRs, SAFe awareness, PMO governance, RAID management, project lifecycle management, budgeting and forecasting, stakeholder management, vendor management.
Tools and systems
Jira, Confluence, Azure DevOps, MS Project, Microsoft Dynamics, Power BI, SQL, API and system integration, CRM platforms, journey orchestration, MMSC and SMSC integration.
Credentials
- Higher Diploma, Digital Content CreationIADT, 2023
- Professional Scrum Master I (PSM I)Scrum.org, 2022
- Certificate in Science, Data AnalyticsDublin Business School, 2021
- Bachelor’s Degree, Technology Analysis and Systems DevelopmentFIAP, Brazil, 2006
Hands-on
I started as a software engineer, and I still build. A couple of things I’ve made.
PocketSaver
A personal finance SaaS app, built end to end as a production-style project.
glasrapp
A cross-platform personal finance app for households that share their money.
To confirm
- Keep, edit or remove these two projects.
- For each one, add a link if it is public, the stack you used, and one line on what you learned.
About
I started out as a software engineer in Brazil, and I’ve worked in Dublin since 2011. Since then I’ve moved from engineering into business analysis and delivery, at KBC, AIB, Bank of America Merrill Lynch, Verizon Connect and now Engage Hub.
The work I do best is the work in the middle: getting clear on what a change really needs to do, writing it down so everyone reads it the same way, and staying close until it’s live. I’ve done that in regulated banks, in telecoms and in SaaS, and in two languages.
I’m at my best in larger organisations, where the scale and the stakes make clear requirements matter most.
Make this yours
- Rewrite this in your own words. How you work and what you care about are better coming from you.
Let’s talk
I’m looking for a Senior Business Analyst role with a larger organisation in the Dublin region. Email or LinkedIn is the fastest way to reach me, and my CV is one click away.
